You can always tell when the holiday season is upon us by the caliber of service that you receive. Just today I made the trip to Walmart to collect a set of portrait photographs of my son that had to be retaken due to the first set being unacceptable. Normally my wife would take care of this but to give her a break from heaving the two children around just to pick up the photographs, I though I would take care of it.
I said to my wife, “Is there a receipt to go with the order” and she replied “No, this is a replacement for the original set.” OK, this should be easy enough, so off I go and the place is packed, it’s the day after Thanksgiving. Luckily the portrait studio was empty, so I said to the young lady that I was here to pick up a replacement order for my wife. She asks me my wifes name and the telephone number. There, it pops right up on the computer screen and then she says, “Do you have identification for your wife as it’s under her name and I need proof of identity.”
“Of course I don’t have her identification” I said, but I have my drivers license and that has the same address as the order and I have her business card also. That’s just not good enough, as the new policy states that the goods can only be handed over to the person that placed the order with the proper identification. I just can’t believe it, do you need an affidavit just to pick up your photographs from Walmart now! I asked for her manager or supervisor but she retorts, “I’m the only one here, you’ll have to phone customer service.”
Now what am I supposed to do, there’s no way that I’m going to get the photographs, it’s just a wasted trip. You would think that they would have trained their personnel to at least try and use a little imagination. So to those of you who are going to get family portraits at Walmart this year, make sure that the order is placed under both Mr or Mrs so that either one can collect the goods once they are ready so as to avoid disappointment.
For you Walmart, try and employ people who can at least use common sense when it comes to your policies.
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